Mobis Mobile App Privacy Policy
Last Updated: October 2024
Thank you for choosing the Mobis Mobile App, developed by Mobis Core Banking System to enhance mobile banking services for SACCOs and Microfinance institutions. Your privacy and data security are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when using the Mobis Mobile App. By using the app, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
To provide you with seamless mobile banking services, we collect the following types of information:
- Personal Information: When you log in to the Mobis Mobile App, we may collect personal details such as your name, phone number, email address, and any information linked to your Mobis Core Banking System account.
- Transaction Data: The app allows you to make transactions such as deposits, withdrawals, and loan payments from your mobile money wallets. Transaction data will be securely logged and processed through the Mobis Core Banking System.
- Device Information: We may collect technical information about the device you use to access the Mobis Mobile App, such as the device model, operating system, and unique device identifiers.
2. How We Use Your Information
The information we collect is used to:
- Provide you with secure access to your Mobis Core Banking System account.
- Process and manage mobile banking transactions, including deposits, withdrawals, and loan payments.
- Ensure the functionality and performance of the Mobis Mobile App.
- Improve the app’s features and services based on user feedback and usage data.
- Communicate with you about account-related matters, updates, and customer support.
3. How We Share Your Information
Your information will only be shared in the following circumstances:
- With Your SACCO or Microfinance Institution: To facilitate the banking services you request, we share relevant transaction and account data with your respective SACCO or Microfinance Institution using the Mobis Core Banking System.
- With Third-Party Service Providers: We may engage trusted third-party service providers to assist in app-related operations, such as transaction processing, security, and app performance analytics. These providers are bound by confidentiality agreements and are only permitted to use your information as needed to provide services.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes such as a court order, government request, or to protect our rights and security.
4. Data Security
We prioritize the security of your personal and financial information. We use industry-standard security measures, including encryption and secure data storage, to protect your data from unauthorized access, alteration, or disclosure. Access to the Mobis Mobile App is limited to users with credentials issued through the Mobis Core Banking System.
5. Your Rights
You have the following rights concerning your personal data:
- Access and Correction: You can access and update your personal information through the Mobis Core Banking System by contacting your SACCO or Microfinance Institution.
- Account Deletion: If you choose to stop using the Mobis Mobile App, you can request that your account be deactivated by contacting your financial institution. Please note that some information may be retained for legal and operational purposes.
6. Data Retention
We retain your personal and transaction data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Any updates will be posted within the Mobis Mobile App, and you will be notified of significant changes. Your continued use of the app after such changes indicates your acceptance of the revised policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
Thank you for trusting Mobis Mobile App with your banking needs. We are committed to safeguarding your privacy and providing you with a secure and reliable mobile banking experience.