Legal & Compliance

Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

Last Updated: October 2024

Thank you for choosing the Ensibuuko platforms, developed to enhance mobile banking services for SACCOs and Microfinance institutions. Your privacy and data security are of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when using our services. By using our platforms, you agree to the terms outlined in this Privacy Policy.

1

Information We Collect

To provide you with seamless mobile banking services, we collect the following types of information:

Personal Information: When you log in to our platforms, we may collect personal details such as your name, phone number, email address, and any information linked to your account.
Transaction Data: Our platforms allow you to make transactions such as deposits, withdrawals, and loan payments. Transaction data will be securely logged and processed.
Device Information: We may collect technical information about the device you use to access our platforms, such as the device model, operating system, and unique device identifiers.
2

How We Use Your Information

The information we collect is used to:

Provide you with secure access to your account
Process and manage mobile banking transactions, including deposits, withdrawals, and loan payments
Ensure the functionality and performance of our platforms
Improve our features and services based on user feedback and usage data
Communicate with you about account-related matters, updates, and customer support
3

How We Share Your Information

Your information will only be shared in the following circumstances:

With Your Financial Institution: To facilitate the banking services you request, we share relevant transaction and account data with your respective SACCO or Microfinance Institution.
With Third-Party Service Providers: We may engage trusted third-party service providers to assist in operations, such as transaction processing, security, and analytics. These providers are bound by confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or in response to valid legal processes such as a court order or government request.
4

Data Security

We prioritize the security of your personal and financial information. We use industry-standard security measures, including encryption and secure data storage, to protect your data from unauthorized access, alteration, or disclosure. Access to our platforms is limited to users with proper credentials.

5

Your Rights

You have the following rights concerning your personal data:

Access and Correction

You can access and update your personal information by contacting your financial institution.

Account Deletion

Request account deactivation by contacting your financial institution. Some information may be retained for legal purposes.

6

Data Retention

We retain your personal and transaction data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once the retention period expires, your data will be securely deleted or anonymized.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Company: Ensibuuko Tech Ltd
Address: Plot 238 Kikawa Road, Kiwatule, Kampala, Uganda

Thank you for trusting Ensibuuko with your banking needs. We are committed to safeguarding your privacy and providing you with a secure and reliable mobile banking experience.

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